Reference

Everything You Wanted to Ask Us

We've pulled together the questions we hear most — about opening an account, moving money with PayPal or Venmo, Play+ prepaid cards, and how access works depending on your state.

Account SetupPayPal & VenmoPlay+ PrepaidWithdrawalsState Eligibility
pokerating Everything You Wanted to Ask Us
pokerating What These Answers Cover — and Why We Wrote Them

What These Answers Cover — and Why We Wrote Them

Most questions we receive fall into a handful of clear buckets: how to get an account open, how to fund it with PayPal, Venmo or a Play+ prepaid card, and what happens when you go to cash out. We've written each answer the way we'd explain it at the cashier desk — direct, in plain English, with the exact steps involved. If

your question is about state eligibility, that answer is here too: access to pokerating depends on where local law permits online play, so we always check your state before letting an account go active. Identity verification is a required step during signup, not an optional one — we ask for a photo ID and confirmation of your address before any withdrawal can

be processed. For anything time-sensitive, live chat is the fastest path; we also handle questions by email. Players in New York and Los Angeles frequently ask us the same things about Play+ card loading and withdrawal timing, so we've made sure both topics get a thorough answer below.

  • PayPal
  • Venmo
  • Play+ Prepaid
  • Identity Verification
WHERE TO GET HELP

Reach Us When the FAQ Doesn't Cover It

Some questions are account-specific and need a real conversation. Here are the three ways to get one — pick whichever fits the urgency.

Live Chat Open the chat bubble in the bottom-right corner of any page. It connects you to our support team directly — no phone tree, no hold music.
Email Support Send your question to our support address from the Contact page. Expect a reply with your account details referenced so we're not starting from scratch.
Account Help Center Log into your account and open the Help section. Many verification, deposit and withdrawal questions can be resolved there without contacting the team.

How the Account and Wallet Work

Local payment methods: PayPal, Venmo, Play+3
Encrypted account and wallet security on every sessionSSL
Full account access on browser and mobile deviceWeb + Mobile
Eligibility confirmed at signup based on your stateState-by-state
WHY THESE ANSWERS HOLD UP

How We Keep This FAQ Accurate

We update this page whenever account flows, payment methods or eligibility rules change. Every answer reflects how the platform actually works today.

Written by the Ops Team

Every answer here comes from the people who run the cashier and account systems — not from a third-party content farm or a generic casino template.

Payment Steps Are Current

PayPal, Venmo and Play+ flows described here match the live checkout. If a method updates, this page updates with it — usually within the same day.

State Eligibility Is Checked at Login

We don't publish a fixed list of states because access rules shift. Instead, your state is verified at account creation so there's no grey area on your end.

Verified Identity Before Payouts

We require photo ID and address confirmation before processing any withdrawal. This protects your account and keeps our payout pipeline clean.

Frequently Asked Questions

These are the questions that come in most often — covering deposits, withdrawals, account setup, state access and what to do when something goes sideways.

Go to the Cashier section of your account, select PayPal or Venmo, enter your deposit amount and confirm through the wallet app on your phone. The funds show in your account balance once the transfer clears.

Play+ is a prepaid card linked to your account wallet. Load it from your checking account or debit card through the Cashier, then use it for deposits or withdraw funds directly to the card balance.

Withdrawal timing depends on your method. PayPal and Venmo withdrawals move faster than bank transfers. Identity verification must be completed before any withdrawal is processed — incomplete verification holds the request.

Access depends on your state's law regarding online gaming. We verify your location at account creation. If your state isn't currently eligible, you'll see that during signup rather than after you've funded your wallet.

The most common reason is an incomplete identity check. Upload a valid photo ID and proof of address through the Verification section of your account. Once approved, the withdrawal moves forward in the normal queue.

Yes. The full account — including the cashier, your wallet balance and the game lobby — works in your mobile browser without an app download. iOS and Android both support the browser version without any features missing.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.